Purchased a VPN since I don't have access to iPlayer to watch this. Here's a condensed summary of the broadcast:
The first few minutes is talking over the life of Callie Lewis. Her mom brings up that she was passionate about animals and animal rights. She would enjoy animals more than people. There are some webcam clips of Lewis talking about how she doesn't get people and how it's like they're talking to Spock. The commentator comments that they've been conducting this documentary for the past sixteen months "trying to find out what went wrong". SS is never brought up but it is addressed as an "online suicide forum".
Her mom comments that "Without those forums, I think my daughter would have really struggled to find the information that she was looking for about how to die."
"Callie had begun to think seriously about ending her own life. Callie spent hours searching the internet, and eventually she came across where she felt she might be able to get some help. We're not going to name the site, because it contains extremely harmful content, but it was a chat forum where she would post anonymously. And in one of the first posts that she left, she said, "I'm glad I found this site, as it feels near impossible to discuss suicide openly."
Somewhere in the midst of her unfortunate situation, she was going through a breakup (or had a breakup) with her ex boyfriend. Her relationship with her mother was declining and she was living with a person named Jan. Jan is this male figure who is a lot older than she is.
Lewis in her final dates was at Windermere (in the Lake District) asking people how to go through with her attempt. In quote "How to go through with it and how best to stop her friends and family from finding her, and from stopping her." This follows up with a few voice-over actors quoting telling her good luck and may you find peace. These quotes (without me double-checking) are allegedly from her final goodbye thread on the forum.
In the last few minutes of the show, the commentator is basically commenting how they've tried tracking down the owners of SS, but "they've gone to extraordinary lengths to keep their identities a secret. They hide behind these online aliases, and there is no physical address or way of contacting them, except by sending a message through the website itself." In addition, BBC tried to contact an on-film interview with one of the staff members but they wouldn't appear on camera. Instead they only would send text messages through WhatsApp.
In our conversation, they told us, "We offer a space to discuss the topic of suicide without censorship. Our community and website does not encourage suicide. That's strictly against the rules."
When I asked them if it was harmful to provide vulnerable people with detailed suicide methods they said, "Information is power. What you do with it is your responsibility."
[Another scene pans over with Lewis' mom talking about the administrator's reply to the forum]
"I think they're kidding themselves if they think that actually these are helpful forums, because I think, without those forums, I think my daughter would have really struggled to find the information that she was looking for about how to die."
The rest of the program ends with NHS comments over Lewis' death and how suicide is preventable. The family still firmly believes that the system failed her.
Lewis' Mom's last comments said:
Callie was a whole person. She wasn't just her illness, she was somebody who... you know, lived a really fully life, and had some amazing experiences. And... Yeah, I just want her remembered like that.