SN from DMC stuck in customs :((

[saturn1402]

I'm so upset. My SN order is in customs and they required me to submit documents like invoice. The order will definitely return back to DMC but at least DMC offered to refund and resend it again.

(I'm from EU in case you wonder )

I'm so upset :(

 

[FuneralCry]

I understand why you'd feel upset but anyway I wish you the best, I hope that you find what you search for.

 

[swankysoup]

Did they say why exactly it's being kept there?

 

[saturn1402]

Did they say why exactly it's being kept there?

They wanted some evidence like receipt or invoice :(

 

[Thisisme373]

They wanted some evidence like receipt or invoice :(

Are you from the UK?

 

[suffering_mo_7]

I'm so upset. My SN order is in customs and they required me to submit documents like invoice. The order will definitely return back to DMC but at least DMC offered to refund and resend it again.

(I'm from EU in case you wonder )

I'm so upset :(

My 2nd one is also stuck in customs, in the US. He has ignored my requests to send another.

 

[Alexei_Kirillov]

Do you know for certain that it has been turned around at customs? Mine was stuck there for a while too but was eventually processed and arrived safely.

 

[Fangarina]

Do you not get an invoice when you order? I had one sent to me. Can you not provide that?

 

[canijo]

Mine has been stuck since the 27, im still hoping It passes

 

[saturn1402]

Do you know for certain that it has been turned around at customs? Mine was stuck there for a while too but was eventually processed and arrived safely.

They asked me for evidence to submit like invoice etc.. they wrote if I won't upload them they will send the parcel back

Do you not get an invoice when you order? I had one sent to me. Can you not provide that?

Are you from the UK?

Nope

Are you from the UK?

Nope

Do you not get an invoice when you order? I had one sent to me. Can you not provide that?

Dmc didnr state it was SN but something else instead. So we really don't have an invoice

 

[Tonkpils]

Customs requires an invoice so they can assess if duties/taxes are due on imports. If you have it resent be sure dmc includes an invoice or it will get held up again.

 

[jepe24]

Why was it held at customs

 

[stopmesuffering]

Would the invoice that DMC sent not be good enough?.

 

[ApparentlyNot]

I really hope that doesn't happen to me. I will be devastated because I don't have a lot of motivation to problem solve or handle even minor inconveniences.

 

[yrrusdf]

Interesting... Ordered from DMC on 9-24-24 to the USA and it got through all customs quickly and without any hiccups.