Well, sometimes you either ignore someone, or try to say what words you feel best fit the situation.
Because the person might be in a desparate situation, you feel you should say something, as best you can....
It can often be difficult to know exactly what to say, so you just do what you can.....
But your statement is a fairly sweeping generalisation : "For a group of people who say".
Perhaps only a few people made that statement, but you've somehow translated that into thinking that the majority of people think it....