This is deplorable, you are 100% right, money is the bottom line and people's quality of life is often deemed unimportant in comparison. My daughter's mother and I had to fight for every scrap of assistance my girl has received for having cerebral palsy and profound disability. Within the disability support services, those who are in top positions are often people who would be better of working for an insurance firm, with extensive training and experience in withholding funding and as many services as possible.
We have been in multiple battles with government axe-men whose main purpose is to attempt to deny as much assistance as possible to my daughter, they no doubt have bosses with political agendas that expect the disability services employees to lie, deceive, and knock back assistance to clients in order to save as much money as possible.
We have experienced first hand, many unfortunate cases of people who are fully entitled to receive disability pension, that have been made to jump through endless hoops, unfairly knocked back or straight-up lied to and told they cannot receive it. Without an intimate knowledge of the processes and criteria involved with applying, it's nearly impossible to know your rights, as they try very hard to restrict proper access to this information. When left in the dark, they can easily manipulate and lie to you.
We even know of one woman who looked after her son with severe brain damage, paying from her own pocket and fundraising thousands of dollars for treatment and wheelchairs, for nearly 7 years before accidentally discovering that she indeed should have been receiving disability carer support pension and national funding for this from day one. This happened because when she tried to begin the process 7 years ago, she was knocked back and told her son did not qualify, and accepted this.
I know it's very tiring and disheartening, especially when you are already struggling as it is, but I believe this difficult process is deliberately designed with the hopes of deterring as many people as possible from accessing the services in order to save time, money and resources. If you just keep trying, keep advocating for yourself, and dont give up, you will eventually succeed. The squeaky wheel certainly gets the grease in this case.
I hope you can navigate through this minefield and come out the other end in one piece, with the support you deserve.