bloomingdark
Alex
- Jan 24, 2019
- 170
I was having my second job, at a call center, i was mainly having calls from US , we are in Colombia and obviously I had to speak in english with the clients, it was a company that offered connection services,such as internet, tv, cellphone plans, landlines etc.
When I was starting everything was kind of okay but I was on the billing department and i had to receive all kind of problems regarding bills, money, problems with the billing system, channels that had been disconnected.
I know it was frustrating for the costumers but I always tried to get to a solution or land them were they could have their solutions, whatever it was a shitty job even being polite and efficient with clients, they would be mocking your accent or yelling at you all day, telling you your incompetent, and even telling you things like "you know I don't know where are you from but here in america we are really having a bad time, i don't think you understand" , some days it was so bad that i remember this one client , a lady, yelling at me like crazy saying all kind of rude and cussing words , telling me I was useless , stupid , dumb, i had a breakdown in the middle of the call and started shaking and crying so I had to stop the call. It was like that for eleven or twelve hours straight, it made me feel worse about myself and caused panick attacks for months.
Did you had a job that you really hated? How did it affect your mental health?
I read you guys
Hugs
When I was starting everything was kind of okay but I was on the billing department and i had to receive all kind of problems regarding bills, money, problems with the billing system, channels that had been disconnected.
I know it was frustrating for the costumers but I always tried to get to a solution or land them were they could have their solutions, whatever it was a shitty job even being polite and efficient with clients, they would be mocking your accent or yelling at you all day, telling you your incompetent, and even telling you things like "you know I don't know where are you from but here in america we are really having a bad time, i don't think you understand" , some days it was so bad that i remember this one client , a lady, yelling at me like crazy saying all kind of rude and cussing words , telling me I was useless , stupid , dumb, i had a breakdown in the middle of the call and started shaking and crying so I had to stop the call. It was like that for eleven or twelve hours straight, it made me feel worse about myself and caused panick attacks for months.
Did you had a job that you really hated? How did it affect your mental health?
I read you guys
Hugs