I felt like the individual was pretty unempathetic. Since I already had a therapist the line I got was "talk to your therapist".
what people need to understand is that for liability purposes volunteers have a script and they will be not allowed to take calls anymore if they don't follow it. I'm the kind of person who obsessively researches suicide whenever I get Big Sad so I've read the script straight from their official documents. The script goes something like this:
Ask what's wrong
Listen to you talk while using 'active listening' skills to put on the false impression of them giving a crap.
Ask leading questions to determine if you're going to ctb right now.
If you're not, recommend therapy and drop the call as quickly as possible to get to someone who is going ctb right now
If you are, distract you while they send cops. They may ask for permission but your answer is irrelevant to them.
There are some people who say the hotlines really helped them. Good for them. From my personal experience, anything you could get from a hotline you could get a better version of somewhere else. If you want a friend to talk tl you probably have actual friends (some of whom may be on this website) who will do a better job of actually listening. If you want therapy, your insurance provider likely has a list of therapists you can actually afford and this should be your first place to look. If you would like to be institutionalized and live in the US you can save yourself an expensive ambulance bill and an encounter with the cops by driving to the ER yourself.
This is my personal opinion though. Sometimes having a dispassionate stranger sit there while you talk is enough for some.